1. Included services
The accepted offer identifies the customer’s managed hosting and connected services. Subscription-only features—including Content/CMS, forms, Analytics, Schedule, Commerce, and CESRB-managed integrations—remain available only while the applicable subscription is active.
2. Availability and support
CESRB uses reasonable efforts to keep managed services available, secure, and maintained, but does not promise uninterrupted or error-free operation or a percentage uptime unless a separate written agreement expressly provides a service-level agreement. Support is best effort, with no guaranteed response or resolution time unless separately agreed.
3. Customer responsibilities
The customer will use the service lawfully, protect account access, keep contact information current, and follow the Acceptable Use Policy. The customer remains responsible for customer-provided content and activity.
4. Failed payments
A failed payment has a default seven-day grace period. During the grace period CESRB preserves resources and ordinarily keeps the affected service available while notifying the customer where appropriate. After the grace period, CESRB may suspend the affected service. Successful payment restores eligible service through normal reconciliation.
5. Cancellation and suspension
Cancellation takes effect at the end of the paid period unless otherwise stated. The website remains available through that paid-through date. After the paid period ends, CESRB may suspend hosting. Suspension does not immediately delete the site.
6. Data retention and export
CESRB retains primary hosted website and content data for approximately 60 days after hosting ends. During that period the customer may reactivate service, and CESRB may provide a reasonable export of available customer-owned materials. After approximately 60 days, active hosted copies may be deleted.
Residual backups may remain through normal backup rotation for up to approximately 90 additional days. Financial, contractual, acceptance, audit, fraud and security, accounting, and legally required records may be retained longer where reasonably necessary.
7. Contact
Questions may be sent to CESRB Creative LLC, Arizona, United States, at legal@cesrb.com. The General Terms of Service and Subscription Terms also apply where listed with the offer.